FAQ

Orders & Payment

Yes, digital gift cards are available for purchase on our website and can be used immediately.

Once your order ships, you will receive an email with a tracking number and a link to check its status.

Please contact us within 2 hours of placing your order. We cannot guarantee changes after that time.

We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.

Standard shipping typically takes 3-5 business days, while express shipping takes 1-2 days.

Yes, we ship to most countries. Shipping costs and times vary by destination.

If your item arrived damaged or was lost in transit, please contact our support team with your order number for a replacement or refund.

Items can be returned within 30 days of delivery, provided they are in original condition and packaging.

Visit our Returns Center, enter your order number, and follow the instructions to get a prepaid shipping label.

Once we receive your return, refunds are processed within 5-7 business days to your original payment method.

Please refer to the commission page to know if they are open or closed.

Typically 4-8 weeks, depending on complexity. A "rush fee" applies for deadlines under 2 weeks.

Yes, two rounds of minor revisions are included (e.g., color adjustment). Major changes after the sketch phase may incur additional fees.